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| Bob Collymore, chief executive of telecommunications giant Safaricom, responds to questions during the launch of the 'Safaricom Guarantee', My Data Manager' and 'My Subscriptions' services, June 29, 2016. |
Safaricom has launched services
that will see customers refunded for calls disrupted as a result of
network issues and allow its subscribers have more control over their
use of data bundles.
Chief executive Bob Collymore said the 'Safaricom Guarantee', 'My Data Manager' and 'My Subscriptions' services will keep customers from incurring losses.
Collymore added in a statement to newsrooms on Wednesday that the three will give subscribers control of the telecommunication giant's services.
Customers will receive refunds through the Safaricom Guarantee service.
Safaricom said they will get back up to a minute of talk time if their calls to other subscribers are disconnected.
"Safaricom Guarantee will leverage the extensive investments Safaricom has made in building the most advanced network in the country," said Collymore.
He noted that Safaricom has invested an average of Sh30 billion a year in building the best network but that there is opportunity to do more.
My Data Manager will give customers power to control data bundle usage, allowing them to restrict browsing on out-of-bundle rates.
This will resolve cases where customers are switched to the pricier airtime option when they run out of data bundles.
My Subscriptions also hands customers power to view active subscriptions (Data, SMS, Skiza and Premium Rate Services) and either maintain, add or unsubscribe.
The company becomes the first operator in Africa to announce such initiatives, and is the first in the world to offer real-time refunds for network related call disconnections.
Collymore said: "The collection of products we are launching today aims to provide our customers with increased control over the services they use on our network."
“We are firmly focused on enhancing the experience of our customers and believe these initiatives demonstrate our solid commitment to our customers' needs."
Information cabinet Secretary Joe Mucheru commended Safaricom for innovations that improve customer experiences.
Noting the sector is evolving, Mucheru said service providers should turn their focus to quality.
Chief executive Bob Collymore said the 'Safaricom Guarantee', 'My Data Manager' and 'My Subscriptions' services will keep customers from incurring losses.
Collymore added in a statement to newsrooms on Wednesday that the three will give subscribers control of the telecommunication giant's services.
Customers will receive refunds through the Safaricom Guarantee service.
Safaricom said they will get back up to a minute of talk time if their calls to other subscribers are disconnected.
"Safaricom Guarantee will leverage the extensive investments Safaricom has made in building the most advanced network in the country," said Collymore.
He noted that Safaricom has invested an average of Sh30 billion a year in building the best network but that there is opportunity to do more.
My Data Manager will give customers power to control data bundle usage, allowing them to restrict browsing on out-of-bundle rates.
This will resolve cases where customers are switched to the pricier airtime option when they run out of data bundles.
My Subscriptions also hands customers power to view active subscriptions (Data, SMS, Skiza and Premium Rate Services) and either maintain, add or unsubscribe.
The company becomes the first operator in Africa to announce such initiatives, and is the first in the world to offer real-time refunds for network related call disconnections.
Collymore said: "The collection of products we are launching today aims to provide our customers with increased control over the services they use on our network."
“We are firmly focused on enhancing the experience of our customers and believe these initiatives demonstrate our solid commitment to our customers' needs."
Information cabinet Secretary Joe Mucheru commended Safaricom for innovations that improve customer experiences.
Noting the sector is evolving, Mucheru said service providers should turn their focus to quality.
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